DEAR CLIENTS PLEASE READ AND SHARE

As you will be aware, the current public health status of the UK is a rapidly developing situation and social isolation and distancing is being insisted upon to minimise spread of the virus, particularly within vulnerable groups. I hope you will understand why we have issued this statement and realise that we all want to stay safe.

 

It is our intention to continue to provide veterinary services to our clients and patients during the coming weeks and months. However, in order to do so we need to keep our staff fit and well and as such we will be instigating the following measures:

  1. All non-essential contact between staff and clients will be kept to a minimum. As such we will be employing a remote working policy where possible and avoiding unnecessary physical contact between staff and clients. Practically this means we are trying to remain 2m away from clients and no shaking hands/hugging....
  1. We will be asking all clients to keep us updated on their own health status. If you are unwell, in particular with a cough or temperature please let us know so that we can make alternative arrangements so as not to endanger the health of our vets and nurses. All clients with visits booked will be called on the day prior to visits to ensure they have no concerning symptoms, we have nurses / grooms available to take with us to handle horses if required and are washing hands/hand sanitiser between calls. 
  1. We will be admitting and discharging all hospitalised inpatients / outpatients in the car park and no clients will be allowed in the office or the yard until further notice. Please phone the office on your arrival, remain by your lorry and wait for a staff member to assist you.
  1. We would request that you wash your hands frequently and make use of the hand sanitisers available at all times.

    5. Please order drugs as normal; you will be asked for payment at the time of ordering if paying by card. We are avoiding handling cash if possible. If you wish to pay by BACS please do so on receipt of your invoice. Drugs can be posted; if collecting in person post-payment, you will respectively be asked not to enter the building but wait for a member of staff to hand over your horse’s drugs.

We are grateful for your continued support & will endeavour to maintain the highest standard of care and service during these difficult times.

Please help us reduce the risk to our valued vets, nurses and office staff.

It’s not ideal but the best we can do I feel! 

Thank you for reading this, stay safe.

With love from Deben Valley Equine Veterinary Clinic team xx